RETURN AND REFUND POLICY

How to return & exchange:

  1. Sign in to your STEFANIA BALDO account and select the order number from which you would like to return or exchange
  2. Your will receive an email confirmation containing your return instructions
  3. Once confirmed, please send the package to:

OnePM Lifestyle Building Lantai 1
Jl Boulevard Gading Serpong M5/17, Tangerang 15810

Terms of returns :

  1. You have 7 days to return or exchange your items.
  2. Please note that we are only able to offer size exchanges and exchange for items with manufacturing mistakes.
  3. There is no charge to exchange items for a different size, however all exchanges are based on stock availability.

Bagaimana cara pengembalian / penukaran barang :
1. Customer masuk ke dalam accountnya di website Stefania Baldo, kemudian memilih nomor order yang ingin ditukar / dikembalikan.
2. Anda akan menerima konfirmasi email berisi petunjuk pengembalian Anda
Setelah dikonfirmasi, silahkan kirim paket ke:

OnePM Lifestyle Building Lantai 1
Jl Boulevard Gading Serpong M5/17, Tangerang 15810

Ketentuan pengembalian barang :
1. Batas maksimal pengembalian barang 7 (tujuh) hari setelah barang diterima.
2. Harap dicatat bahwa kami hanya dapat menawarkan pertukaran ukuran dan pertukaran barang dengan kesalahan manufaktur.
3. Tidak ada biaya untuk bertukar barang dengan ukuran yang berbeda, namun semua pertukaran didasarkan pada ketersediaan stok.
4. Ongkos kirim pengembalian ditanggung oleh customer.

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